Merchandise Delivery



Merchandise Delivery Policy

Merchandise Delivery is reserved for wholesale account customers and occurs via three methods.

1.      Direct access will call window

2.      Private fleet logistic Services

3.      3rd party drop shipping

All deliveries will be shipped to verified wholesale customers that provide a verified business address. WE DO NOT SHIP TO RESIDENTIAL ADDRESSES.

Merchandise Pickup

Merchandise can be obtained by visiting our direct access will call window at our main warehouse located at 2500 Minnis Drive, Ft. Worth, Texas 76117. Wholesale accounts will be billed according to account payment terms.

Private Fleet Logistic Services

Merchandise will be delivered on company owned and maintained trucks. Delivery frequency and time of arrival on our private fleet varies by wholesale customer’s position on the route schedule. Payment for orders delivered on our private fleet logistic services will be billed according to account payment terms. There is a $14.00 fee added to any delivered order.  Delivery schedule and route specific information is available by contacting one of our Call Center Sales and Customer Service Specialist at 1-800-365-8610.

Delivery Shortages: If quantity received does not match quantity ordered on your invoice; please have the driver note the difference on your invoice.  Any shortages must be reported to as soon as possible regardless of the type of delivery service. The time frame for notifying us of said shortages is two working days.    

3rd Party Drop Shipping

Established wholesale accounts located in areas not service by one of our private fleet will have purchased products sent via 3rd party freight services. Payment for orders delivered via 3rd party drop shipment will be billed according to account payment terms.  In some cases there will be a $100 dollar minimum order amount required for drop ship freight delivery. Customer will pay a delivery fee as stated by the freight company.

 Some items may be shipped using UPS® or FedEx® Ground Services at an additional charge. Rates vary by carrier and by route type.  All sales orders shipped via this method must be prepaid. No CODS or refusals will be allowed on these types of deliveries.  Package refusals will result in a $50.00 administrative processing fee and an additional 20% restocking fee.

Delivery Status / Order Tracking 

Delivery status / tracking

Due to circumstances out of control, when the products leave our distribution warehouse we cannot guarantee delivery times. Tracking numbers for 3rd party drop shipments will be available by request only. Please contact the 3rd party freight company directly for delivery tracking specifics. We will to the best of our ability track the status of merchandise delivered on our personal logistics fleet but cannot guarantee a specific delivery time.  

Freight Claims 

All freight claims including those for lost or damaged merchandise must be filed with the party that delivered the merchandise to customer.  We will supply freight company contact information by request only but cannot file the freight claim on customer’s behalf.  Please verify the order quantity with invoice. Take notice of the condition of the merchandise and packaging when accepting the shipment from the 3rd party shipping firm. Upon signing invoice and or bill of lading customers are acknowledging that the articles have been delivered to them in an acceptable condition and meet the quantity noted on the receipt. Filing a freight claim with the shipper is not the same as contacting us to request a Return Goods Authorization (RGA).

Delivery Shortages: If quantity received does not match quantity ordered on your invoice; please have the driver note the difference on the freight bill. Any shortages must be reported to as soon as possible regardless of the type of delivery service. The time frame for notifying us of said shortages is two working days.    

Freight Damage Claim Procedures

Freight Damage by Freight Company: Customer is responsible for notifying freight company of any type of damage, both visible and concealed. The claim process will be handled in accordance with the freight company’s claim processing policy.  Customer must make another order to have replacement merchandise sent to them. Customer will be invoiced for the replacement merchandise as if it were a new order. We cannot issue credit on the damaged parts until the merchandise is returned to us and the claim is closed.  

Freight Damaged by UPS / FedEx: Customer is responsible for notifying carrier of any type of damage, both visible and concealed.  The claim process will be handled in accordance to carrier’s claim processing policy.  If claim number is issued, contact our office to report the damage and the claim number. We will expedite the claim and issue credit once the merchandise is returned to us and the claim is closed.

Freight Damage on Our Private Fleet: Do not accept visibly damaged merchandise. If merchandise is damaged in transit we will credit your account and replace it with a corresponding order.

Hidden Damage on Our Private Fleet: Customer is responsible for inspecting merchandise in a timely manner. We will allow three (3) days from the time of drop off receipt to notify us of any damaged merchandise.  When that time period expires we have no other alternative than to assume that the damaged was caused while the merchandise was in customer’s custody.


effective date: 01/02/13

The preceding document is a summary of company policies and procedures pertaining to verified wholesale customer accounts.

At its sole discretion, the company reserves the right to amend, modify, rescind, delete, supplement or add to the provisions of these policies and procedures as it deems appropriate, with or without notification. These policies and procedure supersedes all prior agreements, understandings and representations concerning business transactions with the company.